Shipping policy

Last updated: Jul 7, 2026

At Qirovex, we aim to provide a reliable and transparent shipping experience for customers purchasing lighting products such as chandeliers, pendant lights, wall lights, and other lighting fixtures. Please review the shipping policy below to understand how orders are processed, shipped, and delivered.

Shipping Coverage

We currently ship orders within the United States.

This shipping policy applies to all eligible products listed on our website. All orders are processed and shipped according to the same shipping terms unless otherwise stated on the product page or at checkout.

Transaction Currency

All prices and payments on our store are processed in USD.

If your bank, card provider, or payment provider applies currency conversion, exchange rates, or additional transaction fees, those charges are outside of our control.

Order Processing and Cut-Off Time

Orders placed before 3:00 PM (GMT-5), Monday – Friday, will begin processing the same business day.

Orders placed after 3:00 PM (GMT-5) will begin processing on the next business day.

Orders are not processed or dispatched on weekends or United States public holidays.

Handling Time

Our standard handling time is 1 to 5 business days.

Handling time refers to the time needed to verify, prepare, pack, and dispatch your order before it is handed over to the shipping carrier.

Transit Time

Once your order has been dispatched, the estimated transit time is 4 to 13 business days.

Transit time refers to the time it takes for the shipping carrier to deliver your order after it has left our fulfillment facility.

Estimated Delivery Time

The total estimated delivery time is 5 to 18 business days.

This total estimate includes:

Handling Time: 1 to 5 business days
Transit Time: 4 to 13 business days
Total Estimated Delivery Time: 5 to 18 business days

Delivery timelines are estimates and may be affected by carrier delays, weather conditions, public holidays, address issues, or other circumstances outside our control.

Business Days

Business days are Monday through Friday, excluding weekends and United States public holidays.

Shipping Cost

We offer free shipping on all orders, with no minimum purchase required.

Tracking Information

Once your order has shipped and tracking information becomes available, we will send the tracking details to the email address used at checkout.

Please allow time for the shipping carrier to update tracking information after the tracking number has been issued.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at info@qirovex.com. We will do our best to assist, but we cannot guarantee address changes after an order has started processing or has been dispatched.