Frequently asked questions

Ordering

1.What type of lighting products does Qirovex sell?

Qirovex offers lighting products such as chandeliers, pendant lights, wall lights, and other lighting fixtures designed for home and interior spaces. Our goal is to provide lighting options that help customers improve the look, comfort, and atmosphere of their rooms.

2.How do I know which light fixture is suitable for my space?

We recommend reviewing the product details, dimensions, style, and installation requirements before placing an order. If you are unsure whether a chandelier, pendant light, or wall light is suitable for your space, you may contact us at info@qirovex.com before purchasing.

3.Do you ship within the United States?

Yes. We currently ship orders within the United States.

4.How much does shipping cost?

We offer free shipping on all orders, with no minimum purchase required.

5.How long does delivery take?

Our total estimated delivery time is 5 to 18 business days. This includes 1 to 5 business days for handling and 4 to 13 business days for transit after the order has been dispatched.

6.What is the order cut-off time?

Orders placed before 3:00 PM (GMT-5), Monday – Friday, will begin processing the same business day. Orders placed after 3:00 PM (GMT-5) will begin processing on the next business day.

7.Will I receive tracking information?

Yes. Once your order has shipped and tracking information becomes available, we will send the tracking details to the email address used at checkout.

8.Can I return a lighting product if it does not fit my space?

Yes. Eligible items may be returned or exchanged within 30 days from the date of delivery, as long as the item is unused, uninstalled, undamaged, returned in its original packaging, and includes all parts, accessories, manuals, and components.

9.Can I return a light after it has been installed?

Items that have been installed, used, damaged, altered, or returned with missing parts may not be eligible for return or exchange. Please check the product carefully before installation.

10.Who pays for return shipping?

For approved returns, Qirovex provides a prepaid downloadable return shipping label at no cost to the customer. The return must be approved before the label is issued.

11.How do I start a return or exchange?

To start a return or exchange, contact us at info@qirovex.com with your order number, full name, and the email address used at checkout. Please do not send any item back before receiving approval and return instructions.

12.How long does it take to receive a refund?

Once your returned item is received and inspected, your refund will be processed to the original payment method within 12 business days.

13.What should I do if my item arrives damaged or incorrect?

Please contact us at info@qirovex.com as soon as possible. Include your order number, a description of the issue, and clear photos of the item, packaging, and any visible damage or incorrect parts so our team can review the issue and provide next steps.

14.What payment methods do you accept?

We currently accept the following payment methods where available at checkout: American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.

15.What currency are orders charged in?

All product prices and transactions on our website are processed in USD.

16.How can I contact Qirovex?

You can contact us by email at info@qirovex.com.

Store: Qirovex
Address: 1745 E Seahawks Pl, Billings, MT 59106, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-5)
Response Time: We aim to respond within 2 business days.

Finishes Materials

1.How are your fixtures made?

All Qirovex. products are made by hand. Every component has been individually finished by master craftsmen, therefore small variations between fixtures is to be expected. These are not defects but evidence that each piece is a crafted work of art.

2.Will the appearance of my fixtures change over time?

Many of our pieces are made from live materials which will richly patina over time. Please contact us with questions about our finishes and materials.

Care Cleaning

1.How do I clean my light fixtures?

Clean all our products with a soft, dry cloth only. Do not use scouring agents, abrasive sponges, hydrochloric acid, vinegar (acetic acid) cleaners, ammonia or metal silicates.

Mercury Glass: Clean with a feather duster. Wiping with a cloth or cleaning solvents may remove antiquing. 

2.How do I polish my light fixtures?

When polishing is necessary we recommend the following:

  • Simichrome Polish for Chrome and Polished Nickel
  • Goddard’s brand polishing cloths for Polished Silver
  • Bri-Wax to refresh and protect our Bronze and Gun Metal finishes
  • Brasso will remove any existing patina and brighten our Natural Brass, Hand-Rubbed Antique Brass and Antique Burnished Brass finishes.
  • Our Soft Silver and Soft Brass finishes should not be treated. Clean with a soft, dry cloth only.