Refund policy

Last updated: Jul 7, 2026

At Qirovex, we want customers to feel confident when shopping for lighting products such as chandeliers, pendant lights, wall lights, and other lighting fixtures. If you are not satisfied with your order, you may request a return or exchange according to the policy below.

Returns and Exchanges

We accept returns and exchanges for both defective and non-defective items, as long as the item meets our return eligibility requirements.

To be eligible for a return or exchange, the item must be:

Unused
Uninstalled
Undamaged
Returned in its original packaging
Returned with all included parts, accessories, manuals, and components

Items that show signs of installation, use, damage, missing parts, or altered condition may not be eligible for return or exchange.

Return Window

You may request a return or exchange within 30 days from the date of delivery.

Unfortunately, we are unable to approve return or exchange requests submitted after the 30-day return window has passed.

Return Method

All returns and exchanges are processed by mail. We do not currently offer in-store returns or drop-off locations.

To begin a return or exchange, please contact us at info@qirovex.com with your order number, full name, and the email address used at checkout.

Please do not send items back before your return request has been reviewed and approved. Returns must be approved before a return label is issued.

Return Approval and Label Process

Approved returns follow this process:

Customer submits a return request by contacting info@qirovex.com.
Qirovex reviews the request and confirms whether the item is eligible for return or exchange.
Once approved, Qirovex provides a prepaid downloadable return shipping label.
The customer must download, print, and attach the return label to the return package.
The customer ships the item according to the return instructions provided.
Once the returned item is received and inspected, the refund or exchange process will continue.

Return Shipping Costs

For approved returns, Qirovex covers the cost of the prepaid return shipping label.

There is no charge to the customer for the approved return label.

Restocking Fees

Qirovex does not charge restocking fees for approved returns or exchanges.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at info@qirovex.com as soon as possible.

When contacting us, please include:

Your order number
A description of the issue
Clear photos of the item, packaging, and any visible damage or incorrect parts

Our team will review the information and provide the next steps for a return, replacement, exchange, or refund where applicable.

Refund Process

Once we receive and inspect your returned item, your refund will be processed within 12 business days.

Refunds are issued to the original payment method used at checkout. You will receive a confirmation email once your refund has been processed.

Please note that refunds are issued in USD. Your bank, card provider, or payment provider may require additional time to post the refund to your account.

Exchanges

We offer exchanges for eligible items within the 30-day return window.

Exchange requests must be reviewed and approved before the item is returned. If the requested replacement item is unavailable, we may offer a refund instead.